Which countries do you ship to?

We offer international shipping to over 35 countries and we are always expanding that network. Below you can find the countries we deliver to, per region:

North America: United States, Canada

European Union: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Rest of Europe: Norway, Switzerland, United Kingdom.

Australia: Australia

Asia: China, Hong Kong, Israel, Singapore

Do you love the BeYou products and live in a country not within our shipping network? Please fill in this form and we’ll let you know once we start delivering to your country:

What shipping methods do you offer?

We dispatch your order from one of our fulfilment facilities located across the world, including the USA, Europe or Asia. Because of that, we use different carriers based on which fulfilment option is more time and cost efficient for each order.

Our shipping methods do not include unpacking, assembly, and removal of packing materials.

What is the shipping price?

The shipping price depends on your product weight and dimensions and also the country we are shipping it to. The price is either displayed during your checkout process, as soon as you enter your shipping information, or an estimated shipping price is provided on the pre-order campaign page and charged as we get closer to fulfilling your pre-order. We do our best to always offer extremely time and cost-effective shipping options.

I just placed an order. When can I expect to receive it?

We hope you and your families are managing to stay safe and well during these unusual and challenging times. As a direct result of the Coronavirus pandemic, and the exceptional pressure placed upon domestic and international postal services, some of our customers may experience some delays with their orders. We apologise for the inconvenience this may cause and we thank you for your patience and understanding at this time.

Orders are processed and dispatched on a first-come-first-served basis.

We generally depend on the speed and efficiency of customs and mailing services in each country. Sometimes we experience very fast shipping times, while others there are delays that we really cannot control or influence.

We try to make the delivery process as simple as possible and we are able to send your order either to your home or to a family member's home. We cannot ship to PO Boxes or APO/FPO addresses. Shipments can only be delivered to physical addresses.

As a general rule, the average normal post shipping delivery time for different countries is:

The UK and Mainland Europe: 6 to 10 working days

USA, Canada, Australia: 5 to 10 working days

Rest of the world: approximately 10 working days

Weekends don’t count towards these timelines.

If your package takes slightly longer, we appreciate your patience while you wait for it to arrive.

Please allow at least 20 days before contacting us to inquire if you haven’t received your order by then. Some mailing services tend to experience longer delays in delivering orders. We, unfortunately, cannot control these delays and appreciate your patience in allowing additional time to receive your order.

Our aim is your complete service satisfaction. You can trust that we will always go above and beyond to deliver your order as soon as possible and in the quality you expect.

Shipping ("ships in") times displayed on refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond's control once it leaves our facilities, we suggest that if you have a special occasion or event that you wish to use your item for (such as a birthday, Christmas, anniversary, etc.) that you order your items well in advance. cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth order experience as much as possible. 

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas, the Chinese Lunar New Year, etc. please allow extra delivery time. During those special occasions, we will do our best to provide notices to reflect possible delays. 

There may be occasions when confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, will contact you and offer to cancel the order and refund your purchase price in full.

Shipping for crowdfunding / pre-order items is different and more information can be found in the Crowdfunding / Pre-Order FAQs.

I made a mistake in my shipping details. Can I change them?

Customers are responsible for providing complete and accurate shipping addresses. can not make changes to your shipping address once a package has been shipped, and is not liable for packages lost or returned to sender due to incomplete or inaccurate addresses.

Any chance my order gets lost on the way? Do you guarantee delivery?

We commit to deliver every product ordered in our store! If your order has been dispatched and you don’t receive your order within the estimated delivery timelines, feel free to contact us and we’ll get back to you as soon as possible!


If you know the mailing service in your country tends to be less efficient, kindly allow additional time for delivery before considering your order lost on the way.

If you haven’t received your order within 30 days from the date it was dispatched in your country, we will do our best to reconcile the order and find a solution that you consider satisfactory.

What if my order arrives damaged?

We do our best to provide our customers with the best quality product and impeccable order experience. However, some factors are beyond our control and can result in your product being damaged. If you received a defective, incomplete or damaged product, please contact us as soon as possible and no later than 48 hours from the time you received your order and we will be happy to assist you without delay.

Please also refer to our Exchange and Refund/Return Policy below.

Can you mark my order as a “Gift”?

We, unfortunately, cannot mark your packages as "gifts", due to legal requirements that are outside our control.

What about import duties and taxes?

For information about the import duties and taxes for crowdfunding / pre-order campaigns, please consult the Crowdfunding / Pre-Order FAQs.

For all other situations, by placing orders for delivery, customers agree that BeYouChair will pay all applicable import taxes and duties prior to the delivery of goods on behalf of the customer, as long as the destination country is within our shipping network. For more details about our shipping network, please refer to the question “Which countries do you ship to?” in this policy. can not be held responsible for any package that does not make it through the local customs and is destroyed or returned due to the item being rejected by the customer in the destination country.

Will I need to provide any documentation to receive my order?

Depending on your destination country and local rules and regulations, you may be contacted by a local agent regarding the clearance of your order through customs.

Any communication with official institutions for the clearance of your package will be done in writing, usually through electronic communication such as email. You should not provide any personal information or documentation to unknown institutions or agents who have not proven the validity of their identification, or to email addresses different than the official email domain of agents. For example: emails coming from DHL should come from official email domains and end in, etc depending on the country.

Please note that customs or shipping agents will never ask for confidential information such as but not limited to: full credit card number, PIN number, mother’s maiden name etc.

How can I track my package?

You will receive a tracking number soon after your order is dispatched. Simply visit the carrier's website and enter the tracking number to see the location/status of your package.

If more than 7 business days passed since your order was dispatched in your country and you haven't received your tracking number, please contact us with your order number and the subject "Tracking # For My Order".

We will get back to you within 2 business days with your tracking number if it’s available.

There’s a problem with my shipment. Please help!

If there's a problem with your package, contact us and we will do our best to assist you as soon as possible. Please include your order number, a brief description of the problem, and any reference number you have (in case you already opened a support ticket with the shipping carrier).


Can I return my ordered product?

We offer a 1 year limited warranty on manufacturing defects. If you experience any issues with your product, please email us at [email protected] and we'll be very happy to help.

Items that are bought as part of a clearance sale (defined as at less than one-third of their original cost; equal to or more than 30% off ) cannot be refunded or returned (unless received damaged and an email informing us about the damage, along with photographs showing the damage, is sent through to us no later than 48 hours from the time of order receipt) - their purchase is final. However we may, at our sole discretion, agree to credit part of the amount towards another purchase - please do contact us in advance of returning such items.

Involuntary returns

If your order is processed correctly on our site and your courier can't deliver it to you because you are not available and/or you are not collecting it from the post/courier office, the package will be returned to sender after a waiting period (the length of which depends on the procedures of your local post/courier office). 

We make every effort to notify you that your package is ready for delivery so you can collect it and prevent having it returned to the sender.

We are not responsible for such involuntary returns and once the package returns to us, we consider the order closed.

Return packages incur a number of fees for us, which is why simply re-sending it back to you is not possible. 


If you wish to have the package resent to you, you will be responsible to cover the additional fees we incurred because of its return.

A minimum US$150 fee (per package) will be assessed for all refused shipments. In addition, the customer will be responsible for any return shipping charges assessed by the courier. You will also be responsible for any duty/VAT/import charges on refused or unclaimed shipments, in addition to return shipping costs. Shipping costs are not refundable on refused or unclaimed shipments.

Voluntary returns

If you wish to return a damaged item, please contact us no later than 7 days from the date of your order receipt. We'll provide you with instructions on how to proceed and, if applicable, the return address. You will be responsible for the shipping cost of the return/exchange. As soon as we receive the item we will either repair or we will exchange the product for another one.

To avoid potential issues, we strongly recommend using a tracking service when returning any item.

If you received a damaged or incomplete order and have not notified us (via email, along with photographs showing the damage/problem) about the damage or missing items within 48 hours from the time you received the order, we will not take responsibility for the damaged or missing items.

The above does not apply if you pre-ordered items on during any of our pre-order campaigns. In these cases, many of our usual policies may be different or inapplicable. Please visit our Crowdfunding / Pre-Order FAQs for further details.

Order cancellation

Customers can cancel their order at any time prior to shipping. Once the order has been dispatched, the order cannot be cancelled, changed, or refunded. Upon receipt of the package, our Return and Refund Policy comes into effect.

The above does not apply if you pre-ordered items on during any of our pre-order campaigns. In these cases, many of our usual policies may be different or inapplicable. Please visit our Crowdfunding / Pre-Order FAQs for further details.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your request is approved, a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The amount of days largely depends on your bank.


The above does not apply if you pre-ordered items on during any of our pre-order campaigns. In these cases, many of our usual policies may be different or inapplicable. Please visit our Crowdfunding / Pre-Order FAQs for further details.

Late or missing refunds

If you haven’t received your refunded funds yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] and we will be happy to assist you.


There are certain situations where no refunds or replacements are granted:

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.
  • Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  • The product that has been misused or changed.

No refunds or replacements will be made for sale items or end of line product received unused, undamaged, without any missing parts.

The above does not apply if you pre-ordered items on during any of our pre-order campaigns. In these cases, many of our usual policies may be different or inapplicable. Please visit our Crowdfunding / Pre-Order FAQs for further details.


We only replace items if they are received by the customer defective, incomplete or damaged due to our manufacturing negligence or error. You must contact us as soon as possible and no later than 48 hours from the time you received your order to inform us if you received a damaged/incomplete/defective product. If you need to exchange it for the same item, send us an email at [email protected] and we'll provide you with all details necessary for the return.

We encourage you to inspect each product carefully upon receipt. If a product has a defect or fault existing at the time of delivery or otherwise does not conform to your order, we are happy to take it back. We strongly encourage you to get in touch with our customer service as soon as you become aware of any problems.

If the product is found to be damaged or used beyond what it takes for you to reasonably inspect it, then we may reject a refund or exchange.

The above does not apply if you pre-ordered items on during any of our pre-order campaigns. In these cases, many of our usual policies may be different or inapplicable. Please visit our Crowdfunding / Pre-Order FAQs for further details.


To return your product, you must contact us and we'll provide you with all details necessary for your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Always consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible for packages getting lost on the way to us.

Upon receipt of your return, we will assess the product(s) and if a refund is granted, the prompt refund will be issued to your original method of payment.

International returns

We are sorry that we cannot accept international returns via our website. Please contact us and we will provide you with further instructions on where returns should be shipped.

What else do I need to know?

If you received an incorrect, incomplete or damaged product, please contact our customer care immediately and no later than 48 hours from order receipt, so we can resolve the issue. We want every purchase to be exactly as anticipated and promised.

We will email you detailed return instructions to return your item(s).

If you're returning more than one item, we may ask you to ship items together or in separate boxes.

Your refund will include the price of the item(s) minus the return shipping fees. The refund will not include any original shipping charges, if applicable.

Your refund will be issued after we have received and processed your returned item(s). This time may vary; if you're receiving a refund via credit card, please allow one full billing cycle for the refund to appear on your statement.

Pre-Order Campaigns

If you pre-ordered items during any of our pre-order campaigns, many of our usual policies may be different or inapplicable. Please visit our Crowdfunding / Pre-Order FAQs for further details.

Have a question we haven’t answered yet?

Simply contact us at [email protected] and we’ll get back to you as soon as possible.